SUNY Potsdam makes every effort to resolve student complaints internally, using policies and procedures outlined in the current catalogs and student handbooks. Students should utilize administrative procedures to address concerns and/or complaints in a timely manner. Links to relevant procedures are below.
- Grade Appeal Procedures
- Academic Honesty Violations
- Complaints related to Distance Education
- Student Conduct & Community Standards
- Non-Academic Complaints: Complaints that are not related to an academic grade or integrity concern should be directed to the department chair, academic dean, or department director as appropriate for assistance.
- Bias Incidents Report
- Americans with Disabilities Act
- SUNY Harassment and Discrimination Policy
- Affirmative Action
- Title IX
- Family Educational Rights and Privacy Act (FERPA)
- NS-SARA Complaint Process
- Criminal Activity: Complaints involving matters of a criminal nature, such as assault, battery, and theft should be directed to the University Police Department at (315) 267-2222
If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined here.
In the unlikely event that an issue cannot be resolved by the College, students may file a complaint with New York State Education Department. This agency should be contacted only after the student has registered a complaint with the College and has not received a response to the request for resolution. Information on its complaint policies and procedures can be found here.
Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Room 960 EBA
Albany, NY 12234
Telephone: (518) 474-1551
Unresolved complaints may also be filed with the Middle States Commission on Higher Education, the University's institutional accrediting agency, once all other avenues have been exhausted. Information on its complaint policies and procedures can be found here.
Middle States Commission on Higher Education
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Telephone: (267) 284-5000
Email: info@msche.org Spanish: españolinfo@msche.org
General Link: www.msche.org