VPN

CTS has implemented a VPN solution by Palo Alto Networks.

Utilizing VPN off-campus users can connect to and use college services as if they were connected locally. Helios Network Storage is a primary use for VPN.

For campus issued computers: Please install Global Protect from the Company Portal (Windows) or the Managed Software Center (macOS). Once installed, proceed to step 4 below.

For personally owned computers: You will need to download Global Protect client software for use with our VPN.

1. Visit https://palo.potsdam.edu and login with your username and password (Figure A: below). You will be asked to authenticate with your Microsoft Multi-Factor Authentication (MFA) before you can download the client for your computer.
2. Download and install the client for your particular operating system. (Note for College-owned systems: Windows machines are all 64-bit so choose that option.) iOS/Android users will need to download the client from their respective App Stores.
3. macOS Users only: You will need to visit Security & Privacy from System Preferences... click the paddle-lock icon in the lower left, and then click the Allow button to give GlobalProtect the permission it needs.
4. Once installed, in the client the Portal is palo.potsdam.edu and the username and password is your campus CCA information.
5. You may then connect/disconnect from VPN using the Global Protect client from the Taskbar (Windows) or the Menu Bar (Mac) or the App for iOS/Android. (Figure B: & C: below). Note: the first time you connect you will be asked to authenticate with MFA.

Figure A: An example of a properly filled out settings panel is shown below for reference.

Figure B: This is what the connect/disconnect icon looks like on a Mac's menubar when clicked.

Figure C: This is what and where the GlobalProtect icon looks like/appears on Windows. Click the ^ symbol if you don't see it...

...and this is what the connect/disconnect icon looks like after you click it.